True Vine Storage & Rentals LTD

Business Terms & Conditions

Below are our terms and conditions for:

1. True Vine Storage & Rentals LTD – Storage and Workshop Rental Services.

2. True Vine Storage & Rentals LTD – Postal Collection Services.

Please read as appropriate.


 

1. True Vine Storage & Rentals LTD – STORAGE and WORKSHOP RENTAL

TERMS & CONDITIONS OF AGREEMENT

STORAGE:

1. So long as all fees are paid up to date, the Storer is licensed to (a) store Goods in the Unit allocated to the Storer by True Vine Storage from time to time and only in that Unit; (b) is deemed to have knowledge of the Goods in the Unit; and (c) warrants that it is the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent or the owner.

2. True Vine Storage: (a) does not have and will not be deemed to have knowledge of the Goods; (b) is not a bailee or a custodian nor a warehouseman of the Goods and the Storer acknowledges that True Vine Storage does not take possession of the Goods; and (c) does not grant any lease or tenancy of the Unit.

COST:

3. Storer must pay the Deposit on signing this Agreement. The Deposit (or the balance of it after any appropriate deductions, for unpaid Fees, repairs, cleaning or other charges to put right any breach of this Agreement by Storer) will be refunded by cheque or electronic transfer within 21 days of termination of this Agreement.

4. Storer is responsible to pay: (a) the Storage Fee (being the amount set out in the cover sheet or as most recently notified to Storer by True Vine Storage) in advance on the first day of each storage period (the Due Date) and it is Storer’s responsibility to see that payment is made directly to True Vine Storage on time and in full throughout the period of storage. True Vine Storage does not normally bill fees. Any Storage Fees paid by direct transfer will not be credited to Storer’s account unless the Storer identifies the payment clearly and as directed by True Vine Storage and True Vine Storage shall have no liability to and shall be indemnified by Storer if True Vine Storage takes steps to enforce the Agreement (including the sale of Goods) due to the Storer’s failure to identify a payment. True Vine Storage will not accept that payment has been made until it has received cleared funds and, if any payment is later dishonoured, may charge the Cheque Return Fee; (b) the Cleaning Fee or charges for repairs, to be invoiced at True Vine Storage’s discretion; (c) a Late Payment Fee each time a payment is late; (d) any costs incurred by True Vine Storage in collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; and (e) any government taxes or charges (including any value added tax) levied on any supplies made under this Agreement. Where Storer has more than one agreement with True Vine Storage, all will apply to one account with True Vine Storage and True Vine Storage may in its sole discretion elect to apply any payment made by or on behalf of Storer on this agreement against the oldest Debt due from Storer to True Vine Storage on any agreement in the account.

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:

5. True Vine Storage takes the issue of prompt payment very seriously and has a right of lien. Regardless

of Condition 35, if any sum owing to True Vine Storage is not paid when due, Storer authorises True Vine Storage without further notice to: (a) refuse Storer and its agents access to the Goods, the Unit and the Facility and overlock the Unit until the amount due and other fees related to it have been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge Storer all reasonable costs of doing so on any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Condition 7. Storer acknowledges that (a) True Vine Storage shall be entitled to continue to charge storage from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) True Vine Storage will sell the Goods as if True Vine Storage was the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if Storer does not pay fees on the Due Date, the value of any discounts and special offers which Storer has received will be payable by Storer in full.

6 On expiry or termination of this Agreement, if Storer fails to remove all Goods from the Unit, True Vine Storage is authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Conditions 7 to 9. Storer is liable for Storage Fees during the period from abandonment to the sale or disposal of the Goods together with any costs of disposal (Debt).

7. If True Vine Storage sells or disposes of the Goods, it will give Storer notice in writing directing Storer to pay (if Storer is in default) or collect the Goods (if they are deemed abandoned). This notice will be sent by registered or recorded delivery to the address last notified by Storer to True Vine Storage in writing or by email only if you have elected not to receive traditional mail. If no address within the UK has been provided, True Vine Storage will use any land or email address it holds for Storer and any ACP. If Storer fails to pay the Debt and/or collect the Goods (as appropriate) True Vine Storage will access your space and begin the process to sell or dispose of the Goods. Storer consents to and authorises the sale or disposal of all Goods without further notice regardless of their nature or value. True Vine Storage will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. True Vine Storage may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the Debt.

8. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, Storer must pay True Vine Storage the balance within 7 days of a written demand from True Vine Storage. True Vine Storage may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from Storer, True Vine Storage will hold the balance for Storer but no interest will accrue on it.

9. If, in the opinion of True Vine Storage and entirely at the discretion of True Vine Storage, a defaulting Storer’s Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, Storer authorises True Vine Storage to treat the Goods as abandoned and True Vine Storage may dispose of all Goods by any means at Storer’s cost. True Vine Storage may dispose of Storer’s Goods in the event that Goods are damaged due to fire, flood or other event that has rendered them, in the opinion of True Vine Storage, severely damaged, of no commercial value, or dangerous to persons or property. True Vine Storage does not need the prior approval of Storer to take this action but will send Notice to Storer within 7 days of assessing the goods

10. Any items left unattended in common areas or outside the Storer’s Unit at any time may at True Vine Storage’s discretion be moved, sold or disposed of immediately with no liability to True Vine Storage.

ACCESS:

11. Storer has the right to access the Unit during Access Hours as posted by True Vine Storage and subject to the terms of this Agreement. True Vine Storage will try to provide advance warning of changes to Access Hours and/or on the True Vine Storage website by notice at the Facility but reserves the right to change Access Hours temporarily to other reasonable times without giving prior notice.

12. Only Storer or others authorised or accompanied by Storer (its Agents) may access the Unit. Storer is responsible for and liable to True Vine Storage and other users of the Facility for its own actions and those of its Agents. True Vine Storage may (but is not obliged to) require proof of identity from Storer or any other person at any time and, at True Vine Storage’s sole discretion, may refuse access to any person who is unable to produce satisfactory proof.

13. True Vine Storage may refuse Storer access to the Unit and/or the Facility where moneys are owing by Storer to True Vine Storage, whether or not a formal demand for payment has been made, or if True Vine Storage considers the safety or security of any person, unit or goods on or at the Facility has been threatened or may be put at risk.

14. Storer should not leave a key with or permit access to the Unit to any other person other than its own Agent who is responsible to Storer and subject to its control. If Storer does so, it does so at its own risk.

15. Storer authorises True Vine Storage and its agents and contractors to enter the Unit in the following circumstances and to break the lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including True Vine Storage repair or alteration) or to prevent injury or damage to persons or property; or if True Vine Storage believes the Unit is being used to store prohibited goods or for a prohibited purpose; or if True Vine Storage is obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, competent authority or by a Court Order; or to relocate the Goods or exercise True Vine Storage’s lien or power of sale or disposal in accordance with this Agreement.

CONDITIONS:

16 Storer will be solely responsible for providing a secure padlock for the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times when the Storer is not in the Unit. True Vine Storage will not be responsible for locking any unlocked Unit. Storer is not permitted to apply a padlock to the Unit in True Vine Storage’s overlocking position and True Vine Storage may have any such padlock forcefully cut off at Storer’s expense. Where applicable, Storer will secure the external gates and/or doors of the Facility.

17. Storer must not store (or allow any other person to store) any of the following in the Unit: (a) Food or perishable goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents; toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any person; and (i) items which are irreplaceable, such as currency, jewellery, deeds, paintings, curios, works of art and items of personal sentimental value. Storer will be liable under Condition 28 for any breach of this Condition 17.

18. Storer will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Facility or in the Unit which may be a nuisance to True Vine Storage or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or increase premiums under any insurance policies of True Vine Storage or any other person; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or services to the Unit unless authorised by True Vine Storage; or (f) cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors) or create any obstruction or leave items or refuse in any common space within the Facility.

19. Storer must maintain the Unit by ensuring it is clean and in a state of good repair. In the event of uncleanliness of or damage to the Unit or Facility, True Vine Storage will be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from the Storer of the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.

20. Storer (and ensure that its Agents) must use reasonable care on site and have respect for the Facility and other unit users, inform True Vine Storage of any damage or defect immediately it is discovered and comply with the reasonable directions of True Vine Storage’s employees, agents and contractors and any other regulations for the use, safety and security of the Facility as True Vine Storage shall issue periodically.

21. This Agreement does not confer on Storer any right to exclusive possession of the Unit and True Vine Storage reserves the right to relocate Storer to another Unit not smaller than the current Unit (a) by giving 14 days’ notice during which the Storer can elect to terminate their agreement under Condition 35 or (b) on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, True Vine Storage will pay Storer’s reasonable costs of removal if approved in writing by True Vine Storage in advance of removal. If Storer does not arrange removal by the date specified in True Vine Storage’s notice, then Storer authorises True Vine Storage and its agents to enter Unit acting as Storer’s agents and at Storer’s risk (except True Vine Storage damage caused wilfully or negligently which is subject to the limitations in Condition 26) remove the goods. Following removal this agreement will be varied by substitution of the new Unit number but otherwise continues in full force and effect at the rate in force for the original Unit at the time of the removal.

22 Storer must ensure that Unit is suitable for the storage of the Goods intended to be stored in it and is advised to inspect the Unit before storing Goods and periodically during the storage period. True Vine Storage makes no warranty or representation that any unit is suitable for any particular goods and accepts no liability in this regard.

23 True Vine Storage may refuse to permit Storer to store any Goods or require Storer to collect any Goods if, in its opinion, storage of such Goods creates a risk to the safety of any person or property.

24 Storer must give Notice to True Vine Storage in writing of a change of address, phone numbers or email address of the Storer or the Alternate Contact Person (“ACP”) within 48 hours of any change. Storer agrees True Vine Storage is entitled to discuss any default by the Storer with the ACP registered on the front of this Agreement.

RISK AND RESPONSIBILITY:

25. True Vine Storage will not be liable for any loss or damages suffered by Storer resulting from an inability to access the Facility or the Unit, regardless of the cause.

26. The Goods are stored at the sole risk and responsibility of Storer who shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason other than caused by our negligence or breach of contract’. True Vine Storage excludes all liability in respect of loss or damage to (a) Storer’s business, if any, including consequential loss, lost profits or business interruption; and (b) Goods above the sum of £100, which True Vine Storage considers to be the normal excess on a standard household policy whether or not that policy would cover the Goods. True Vine Storage does not exclude liability for physical injury to or the death of any person and which is a direct result of negligence or wilful default on the part of True Vine Storage, its agents and/or employees.

27 True Vine Storage does not insure the Goods and it is a condition of this Agreement that the Goods remain insured at all times while they are in storage against all Normal Perils for their Replacement Value (as set out on the cover sheet). Storer warrants that such cover is in place, that it will not allow or cause such cover to lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the Replacement Value. True Vine Storage does not give any advice concerning insurance cover given by any policy and Storer must make its own judgment as to adequacy of cover. Inspection of any insurance documents provided by Storer to demonstrate cover does not mean True Vine Storage has approved the cover or confirmed it is sufficient.

28. Storer will be liable for and compensate True Vine Storage for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by True Vine Storage or third parties (Liabilities) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility) or (b) breach of this Agreement by Storer or any of its Agents or (c) enforcement of any of the terms of this Agreement.

29. Storer acknowledges and agrees to comply with this Agreement and all relevant laws and regulations as are or may be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is stored. Liability for any and all breach of such laws rests absolutely with Storer, and includes any and all Liabilities resulting from such a breach.

30. If True Vine Storage has reason to believe that Storer is not complying with all relevant laws True Vine Storage may take any action it believes to be necessary, including but not limited to the action outlined in Conditions 15 and 35, contacting, cooperating with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at Storer’s expense. Storer agrees that True Vine Storage may take such action at any time even though True Vine Storage could have acted earlier.

31. In respect of circumstances outside True Vine Storage’s reasonable control, True Vine Storage shall have no liability under or be considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, True Vine Storage will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. True Vine Storage will try to minimise any effects arising from such circumstances.

PERSONAL INFORMATION

32. True Vine Storage collects information about Storer on registration and whilst this Agreement continues, including personal Data. True Vine Storage processes Data in accordance with the Data Protection Act 1998 and uses it to process payments, communicate with Storer and generally maintain Storer’s account. True Vine Storage may share Data with, and collect Data from, credit reference or fraud prevention agencies and trade associations of which True Vine Storage is a member. True Vine Storage will release Data and other account details at any time if it considers in its sole discretion this is appropriate: (a) to comply with the law; (b) to enforce this Agreement; (c) for fraud protection and credit risk reduction; (d) for crime prevention or detection purposes; (e) to protect the safety of any person at the Facility, (f) if True Vine Storage considers the security of any unit at the Facility or its contents may otherwise be put at risk. Also, if True Vine Storage sells or buys any business or assets, it may disclose Data and account details to the prospective seller or buyer of such business or assets or if substantially all of True Vine Storage’s assets are acquired by a third party, Data and account details will be one of the transferred assets. Individuals have the right to request a copy of the information that True Vine Storage holds on them and requests should be emailed or sent to the addresses on the cover sheet. A small charge may be made for this service.

33. If Storer agrees, True Vine Storage will use Data for marketing and like purposes, including to provide Storer with information on products or services provided by True Vine Storage and/or its business partners in response to requests from Storer or if True Vine Storage believes they may be of interest. Storer’s choice with regard to the relevant use of Data is indicated in the cover sheet.

NOTICE:

34. Notices to be given by True Vine Storage or Storer must be in writing and must either be delivered by hand or sent by pre-paid post. True Vine Storage may also give Notice to Storer by SMS or email if Storer has elected to receive correspondence this way. Notices shall be deemed received at the time of delivery by hand, one hour after sending by email or SMS or 48 hours after posting. Notices from True Vine Storage to Storer will be sent to the address on the cover sheet or the most recent address in England notified to True Vine Storage. In the event of not being able to contact the Storer at the last notified address or other contact including SMS or email, Notice is deemed to have been given to Storer if True Vine Storage serves that Notice on the ACP as identified on the front of this Agreement at the last notified address or other contact including SMS or email of the ACP. Any notice from Storer must be sent to True Vine Storage at the address on the cover sheet. In the event that there is more than one Storer, Notice to or by any single Storer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement.

TERMINATION:

35. Either party may terminate this Agreement by giving the other party Notice of the Termination Date in accordance with the period indicated on the cover sheet ending on any Due Date. In the event of illegal or environmentally harmful activities on the part of the Storer or a breach of this Agreement (which, if it can be put right, Storer has failed to put right within 14 days of notice from True Vine Storage to do so), True Vine Storage may terminate the Agreement immediately by Notice. True Vine Storage is entitled to retain from the Storer the Deposit, or make a charge for, apportioned Storage Fees if less than the requisite Notice is given by Storer. Storer must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the satisfaction of True Vine Storage. In the event that Goods and/or refuse are left in the Unit after the Termination Date, Conditions 6 and 19 will apply. Storer must pay any outstanding Storage Fees and any expenses on default or any other moneys owed to True Vine Storage up to the Termination Date, or Conditions 5 to 9 may apply. Any calculation of the outstanding fees will be by True Vine Storage. If True Vine Storage enters the Unit for any reason and there are no Goods stored in it, True Vine Storage may terminate the Agreement without giving prior Notice but will send Notice to Storer within 7 days.

36. Storer agrees to examine the Goods carefully on removal from the Unit and must notify True Vine Storage of any loss or damage to the Goods as soon as is reasonably possible after doing so.

37. Liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility under this Agreement continues to run beyond the termination of this Agreement.

GENERAL:

38. True Vine Storage may vary the Storage Fee or other terms of this Agreement and add new terms and conditions as long as such modifications are notified to Storer in writing including by email or SMS. The modified terms will take effect on the first Due Date occurring not less than 28 days after the date of True Vine Storage’s notice. Storer may terminate without charge before the change takes effect by giving notice in accordance with Condition 35. Otherwise, Storer’s continued use of the Unit will be considered as acceptance of and agreement to the amended terms.

39. Storer acknowledges and agrees that :(a) the terms of this document constitute the whole contract with True Vine Storage and, in entering this contract, Storer relies upon no representations, oral or otherwise, other than those contained in this Agreement; (b) it has raised all queries relevant to its decision to enter this Agreement with True Vine Storage and True Vine Storage has, prior to the Storer entering into this Agreement, answered all such queries to the satisfaction of Storer; (c) any matters resulting from such queries have, to the extent required by Storer and agreed to by True Vine Storage, been reduced to writing and incorporated into the terms of this Agreement; (d) if True Vine Storage decides not to exercise or enforce any right that it has against Storer at a particular time, then this does not prevent True Vine Storage from later deciding to exercise or enfoce that right unless True Vine Storage tells Storer in writing that True Vine Storage has waived or given up its ability to do so; (e) it is not intended that anyone other than Storer and True Vine Storage will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (f) if any court or competent authority decides that any of the provisions in this Agreement are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law; (g) Storer may not assign or transfer any of its rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; and (h) where Storer consists of two or more persons each person takes on the obligations under this Agreement separately.

40. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must endeavour to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other than True Vine Storage emergency interlocutory relief that it has first offered to submit the dispute to mediation.

 


 

2. True Vine Storage & Rentals Limited – POSTAL COLLECTION SERVICE
TERMS & CONDITIONS OF AGREEMENT
Subject to the customer (“the Customer”) observing the Terms and Conditions set out below, True Vine Storage & Rentals Ltd. (“the Company”) agrees to provide a Postal Collection Service (“the Service”) to the Customer for the term (“the Term”) at the premises (“the Premises”) specified in the Postal Collection Service Agreement (“the Agreement”) upon receipt of the payment (“the Payment”).
1. The Postal collection service provided by the Company will consist of the following services:
1.1 The Company will provide the Customer with a physical locker located in a secured unit at the Premises for which the Customer will pay the agreed Costs.
1.2 The Company will provide the Customer with a door entry access code, a combination code to the padlock that secure the unit where the lockers are kept and a set of key/ keys to the locker for which the Customer will pay a £20 Key Deposit Fee, refundable on return of the key promptly at the end of the Term.
1.3 The Company will receive on the Customer’s behalf items of special, registered or recorded delivery mail provided that, if the Customer refuses to accept any such item, the Customer will pay any costs or fees associated with its refusal or return.
1.4. Registered post and small or large parcels delivery time is Monday to Friday, 9 a.m. to 5 p.m.
1.5. Customers can collect the mail/parcels received only during the opening times for collection as specified in the Agreement
2.
2.1 Payment for the Service (“the Payment”) is payable in full in advance for every 4 weeks. The Customer and the Company may terminate the Agreement by serving a 30 days’ notice. There will be no refunds for early termination by the Customer. The Postal Collection Service may not be transferred to any other Mail Boxes etc. or location.
2.2. The Company reserves the right to review the fees after every 12 months.
3. The Company may in its absolute discretion refuse to accept delivery of any item for any reason, including, without limitation, that
3.1. any Payment is outstanding; or
3.2. in the Company’s opinion, delivery of the item is in breach of Condition 7; or
3.3. any item received is addressed to an individual not listed as a mailing name within the Agreement; or
4. If the Customer breaches any of these Terms and Conditions, the Company may terminate the Mailbox Service forthwith. The Customer following termination hereby authorises the Company at the Company’s absolute discretion either to retain, or destroy any existing items of mail addressed to the Customer or any items on the Premises which are the property of the Customer, or to return them to the sender.
5. If the Customer fails to make any Payment, Customer’s access to physical locker will be denied and the items will not be released until full payment of fees and/or charges has been received. The Company will refuse any mail/parcel received after the expiry of the existing agreement.
6. If any Payments or other sums are outstanding to the Company, the Company shall have a lien over all uncollected items until such Payments are duly made.
7. The Customer undertakes:
7.1. not to use the Service for any purpose which in the Company’s considered opinion may be deemed to be illegal or antisocial and if it does so it acknowledges that the Company may report the same to any relevant authority; and
7.2. not to send or deliver or permit to be sent or delivered to the Premises any illegal, defamatory, obscene, dangerous or bulky object or material.
7.3. not to store in the unit or in the locker any other personal objects or goods
8. If the Customer is in breach of condition 7 of these Terms and Conditions, then the Company may terminate the Agreement with immediate effect. In this instance there will be no refund of the Deposit.
9. The Customer authorises the Company and any of its representatives to sign at their discretion on the Customer’s behalf for any deliveries addressed to the Customer during the times stated in 1.4.
10. Two other family members whom names are specified in the Agreement can receive mail/small parcels using the same locker. The Locker cannot be shared by any other third party.
11. If the Customer fails to return the key/keys to the Company on termination of this Agreement, the Customer will forfeit the Key Deposit Fee referred to in 1.2 above. The customer will pay a £20 Key Replacement Fee if a new key is required.
12. The Customer will indemnify the Company against any expense, liability, loss, claim or proceedings incurred by the Company arising from use by the Customer of the Postal Collection Service, except to the extent that the same is caused by the negligence of the Company.
13. The Customer will check regularly the locker. The Company has no obligation to open and read mail or tell who it is from or to notify the Customer when any mail or parcel is received.
14. In order to prevent lockers’ overload, where the Customer utilises the Postal Collection Service for the regular receipt of parcels or significant volumes of mail which exceed the capacity of the mailbox allocated the Company reserve the right to give a 7 days’ notice for the Customer to collect the received mail/parcels. If the Customer fails to remove the items within 7 days’ of notice to that effect being given (“the Notice Date”) an additional storage fee will be applied for any new mail/parcels delivered at the discretion of the Company.
15.
15.1. Mail and small parcels must be able to feet into the locker provided.
15.2. Mail Locker dimensions is: 155x290x420 mm (HxWxD)
15.3. Small parcels Locker dimensions is: 375x230x345 mm (HxWxD)
15.4. Large parcels received by a Customer that have opted for a large parcel service will be priced separately on size and weight basis and will be subject to an additional fee after 2 days of the item/s have been a received at the site for an additional daily storage charge.
15.5. Large parcels mean parcels that exceed small parcel locker capacity.
16. The Service is not to be used for the storage or delivery of items of value. The Company has no knowledge of the value of any item of mail and will not accept notification of value.
17. The Company shall not be liable for any indirect or consequential loss, including loss of profit, nor for any liabilities, costs, claims, demands or expenses arising from any event beyond its control.
18. The Company is not responsible for any item that have been delivered damaged or missing
18.1 In order to activate the Service the Customer is required to provide:
a) Personal details required in the Agreement
b) a valid form of identification(ID)
18.2. The Company may at its sole discretion refuse to offer the Mailbox Service to a minor.
19. It is the responsibility of the Customer to notify the Company of any change in address or contact details, or any change to named recipients of mail in writing, during the period of the Agreement.

True Vine Storage & Rentals Ltd – STORAGE and WORKSHOP RENTAL

TERMS & CONDITIONS OF AGREEMENT

STORAGE:

1. So long as all fees are paid up to date, the Storer is licensed to (a) store Goods in the Unit allocated to the Storer by True Vine Storage from time to time and only in that Unit; (b) is deemed to have knowledge of the Goods in the Unit; and (c) warrants that it is the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent or the owner.

2. True Vine Storage: (a) does not have and will not be deemed to have knowledge of the Goods; (b) is not a bailee or a custodian nor a warehouseman of the Goods and the Storer acknowledges that True Vine Storage does not take possession of the Goods; and (c) does not grant any lease or tenancy of the Unit.

COST:

3. Storer must pay the Deposit on signing this Agreement. The Deposit (or the balance of it after any appropriate deductions, for unpaid Fees, repairs, cleaning or other charges to put right any breach of this Agreement by Storer) will be refunded by cheque or electronic transfer within 21 days of termination of this Agreement.

4. Storer is responsible to pay: (a) the Storage Fee (being the amount set out in the cover sheet or as most recently notified to Storer by True Vine Storage) in advance on the first day of each storage period (the Due Date) and it is Storer’s responsibility to see that payment is made directly to True Vine Storage on time and in full throughout the period of storage. True Vine Storage does not normally bill fees. Any Storage Fees paid by direct transfer will not be credited to Storer’s account unless the Storer identifies the payment clearly and as directed by True Vine Storage and True Vine Storage shall have no liability to and shall be indemnified by Storer if True Vine Storage takes steps to enforce the Agreement (including the sale of Goods) due to the Storer’s failure to identify a payment. True Vine Storage will not accept that payment has been made until it has received cleared funds and, if any payment is later dishonoured, may charge the Cheque Return Fee; (b) the Cleaning Fee or charges for repairs, to be invoiced at True Vine Storage’s discretion; (c) a Late Payment Fee each time a payment is late; (d) any costs incurred by True Vine Storage in collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; and (e) any government taxes or charges (including any value added tax) levied on any supplies made under this Agreement. Where Storer has more than one agreement with True Vine Storage, all will apply to one account with True Vine Storage and True Vine Storage may in its sole discretion elect to apply any payment made by or on behalf of Storer on this agreement against the oldest Debt due from Storer to True Vine Storage on any agreement in the account.

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:

5. True Vine Storage takes the issue of prompt payment very seriously and has a right of lien. Regardless

of Condition 35, if any sum owing to True Vine Storage is not paid when due, Storer authorises True Vine Storage without further notice to: (a) refuse Storer and its agents access to the Goods, the Unit and the Facility and overlock the Unit until the amount due and other fees related to it have been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge Storer all reasonable costs of doing so on any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Condition 7. Storer acknowledges that (a) True Vine Storage shall be entitled to continue to charge storage from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) True Vine Storage will sell the Goods as if True Vine Storage was the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if Storer does not pay fees on the Due Date, the value of any discounts and special offers which Storer has received will be payable by Storer in full.

6 On expiry or termination of this Agreement, if Storer fails to remove all Goods from the Unit, True Vine Storage is authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Conditions 7 to 9. Storer is liable for Storage Fees during the period from abandonment to the sale or disposal of the Goods together with any costs of disposal (Debt).

7. If True Vine Storage sells or disposes of the Goods, it will give Storer notice in writing directing Storer to pay (if Storer is in default) or collect the Goods (if they are deemed abandoned). This notice will be sent by registered or recorded delivery to the address last notified by Storer to True Vine Storage in writing or by email only if you have elected not to receive traditional mail. If no address within the UK has been provided, True Vine Storage will use any land or email address it holds for Storer and any ACP. If Storer fails to pay the Debt and/or collect the Goods (as appropriate) True Vine Storage will access your space and begin the process to sell or dispose of the Goods. Storer consents to and authorises the sale or disposal of all Goods without further notice regardless of their nature or value. True Vine Storage will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. True Vine Storage may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the Debt.

8. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, Storer must pay True Vine Storage the balance within 7 days of a written demand from True Vine Storage. True Vine Storage may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from Storer, True Vine Storage will hold the balance for Storer but no interest will accrue on it.

9. If, in the opinion of True Vine Storage and entirely at the discretion of True Vine Storage, a defaulting Storer’s Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, Storer authorises True Vine Storage to treat the Goods as abandoned and True Vine Storage may dispose of all Goods by any means at Storer’s cost. True Vine Storage may dispose of Storer’s Goods in the event that Goods are damaged due to fire, flood or other event that has rendered them, in the opinion of True Vine Storage, severely damaged, of no commercial value, or dangerous to persons or property. True Vine Storage does not need the prior approval of Storer to take this action but will send Notice to Storer within 7 days of assessing the goods

10. Any items left unattended in common areas or outside the Storer’s Unit at any time may at True Vine Storage’s discretion be moved, sold or disposed of immediately with no liability to True Vine Storage.

ACCESS:

11. Storer has the right to access the Unit during Access Hours as posted by True Vine Storage and subject to the terms of this Agreement. True Vine Storage will try to provide advance warning of changes to Access Hours and/or on the True Vine Storage website by notice at the Facility but reserves the right to change Access Hours temporarily to other reasonable times without giving prior notice.

12. Only Storer or others authorised or accompanied by Storer (its Agents) may access the Unit. Storer is responsible for and liable to True Vine Storage and other users of the Facility for its own actions and those of its Agents. True Vine Storage may (but is not obliged to) require proof of identity from Storer or any other person at any time and, at True Vine Storage’s sole discretion, may refuse access to any person who is unable to produce satisfactory proof.

13. True Vine Storage may refuse Storer access to the Unit and/or the Facility where moneys are owing by Storer to True Vine Storage, whether or not a formal demand for payment has been made, or if True Vine Storage considers the safety or security of any person, unit or goods on or at the Facility has been threatened or may be put at risk.

14. Storer should not leave a key with or permit access to the Unit to any other person other than its own Agent who is responsible to Storer and subject to its control. If Storer does so, it does so at its own risk.

15. Storer authorises True Vine Storage and its agents and contractors to enter the Unit in the following circumstances and to break the lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including True Vine Storage repair or alteration) or to prevent injury or damage to persons or property; or if True Vine Storage believes the Unit is being used to store prohibited goods or for a prohibited purpose; or if True Vine Storage is obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, competent authority or by a Court Order; or to relocate the Goods or exercise True Vine Storage’s lien or power of sale or disposal in accordance with this Agreement.

CONDITIONS:

16 Storer will be solely responsible for providing a secure padlock for the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times when the Storer is not in the Unit. True Vine Storage will not be responsible for locking any unlocked Unit. Storer is not permitted to apply a padlock to the Unit in True Vine Storage’s overlocking position and True Vine Storage may have any such padlock forcefully cut off at Storer’s expense. Where applicable, Storer will secure the external gates and/or doors of the Facility.

17. Storer must not store (or allow any other person to store) any of the following in the Unit: (a) Food or perishable goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents; toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any person; and (i) items which are irreplaceable, such as currency, jewellery, deeds, paintings, curios, works of art and items of personal sentimental value. Storer will be liable under Condition 28 for any breach of this Condition 17.

18. Storer will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Facility or in the Unit which may be a nuisance to True Vine Storage or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or increase premiums under any insurance policies of True Vine Storage or any other person; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or services to the Unit unless authorised by True Vine Storage; or (f) cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors) or create any obstruction or leave items or refuse in any common space within the Facility.

19. Storer must maintain the Unit by ensuring it is clean and in a state of good repair. In the event of uncleanliness of or damage to the Unit or Facility, True Vine Storage will be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from the Storer of the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.

20. Storer (and ensure that its Agents) must use reasonable care on site and have respect for the Facility and other unit users, inform True Vine Storage of any damage or defect immediately it is discovered and comply with the reasonable directions of True Vine Storage’s employees, agents and contractors and any other regulations for the use, safety and security of the Facility as True Vine Storage shall issue periodically.

21. This Agreement does not confer on Storer any right to exclusive possession of the Unit and True Vine Storage reserves the right to relocate Storer to another Unit not smaller than the current Unit (a) by giving 14 days’ notice during which the Storer can elect to terminate their agreement under Condition 35 or (b) on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, True Vine Storage will pay Storer’s reasonable costs of removal if approved in writing by True Vine Storage in advance of removal. If Storer does not arrange removal by the date specified in True Vine Storage’s notice, then Storer authorises True Vine Storage and its agents to enter Unit acting as Storer’s agents and at Storer’s risk (except True Vine Storage damage caused wilfully or negligently which is subject to the limitations in Condition 26) remove the goods. Following removal this agreement will be varied by substitution of the new Unit number but otherwise continues in full force and effect at the rate in force for the original Unit at the time of the removal.

22 Storer must ensure that Unit is suitable for the storage of the Goods intended to be stored in it and is advised to inspect the Unit before storing Goods and periodically during the storage period. True Vine Storage makes no warranty or representation that any unit is suitable for any particular goods and accepts no liability in this regard.

23 True Vine Storage may refuse to permit Storer to store any Goods or require Storer to collect any Goods if, in its opinion, storage of such Goods creates a risk to the safety of any person or property.

24 Storer must give Notice to True Vine Storage in writing of a change of address, phone numbers or email address of the Storer or the Alternate Contact Person (“ACP”) within 48 hours of any change. Storer agrees True Vine Storage is entitled to discuss any default by the Storer with the ACP registered on the front of this Agreement.

RISK AND RESPONSIBILITY:

25. True Vine Storage will not be liable for any loss or damages suffered by Storer resulting from an inability to access the Facility or the Unit, regardless of the cause.

26. The Goods are stored at the sole risk and responsibility of Storer who shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason other than caused by our negligence or breach of contract’. True Vine Storage excludes all liability in respect of loss or damage to (a) Storer’s business, if any, including consequential loss, lost profits or business interruption; and (b) Goods above the sum of £100, which True Vine Storage considers to be the normal excess on a standard household policy whether or not that policy would cover the Goods. True Vine Storage does not exclude liability for physical injury to or the death of any person and which is a direct result of negligence or wilful default on the part of True Vine Storage, its agents and/or employees.

27 True Vine Storage does not insure the Goods and it is a condition of this Agreement that the Goods remain insured at all times while they are in storage against all Normal Perils for their Replacement Value (as set out on the cover sheet). Storer warrants that such cover is in place, that it will not allow or cause such cover to lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the Replacement Value. True Vine Storage does not give any advice concerning insurance cover given by any policy and Storer must make its own judgment as to adequacy of cover. Inspection of any insurance documents provided by Storer to demonstrate cover does not mean True Vine Storage has approved the cover or confirmed it is sufficient.

28. Storer will be liable for and compensate True Vine Storage for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by True Vine Storage or third parties (Liabilities) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility) or (b) breach of this Agreement by Storer or any of its Agents or (c) enforcement of any of the terms of this Agreement.

29. Storer acknowledges and agrees to comply with this Agreement and all relevant laws and regulations as are or may be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is stored. Liability for any and all breach of such laws rests absolutely with Storer, and includes any and all Liabilities resulting from such a breach.

30. If True Vine Storage has reason to believe that Storer is not complying with all relevant laws True Vine Storage may take any action it believes to be necessary, including but not limited to the action outlined in Conditions 15 and 35, contacting, cooperating with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at Storer’s expense. Storer agrees that True Vine Storage may take such action at any time even though True Vine Storage could have acted earlier.

31. In respect of circumstances outside True Vine Storage’s reasonable control, True Vine Storage shall have no liability under or be considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, True Vine Storage will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. True Vine Storage will try to minimise any effects arising from such circumstances.

PERSONAL INFORMATION

32. True Vine Storage collects information about Storer on registration and whilst this Agreement continues, including personal Data. True Vine Storage processes Data in accordance with the Data Protection Act 1998 and uses it to process payments, communicate with Storer and generally maintain Storer’s account. True Vine Storage may share Data with, and collect Data from, credit reference or fraud prevention agencies and trade associations of which True Vine Storage is a member. True Vine Storage will release Data and other account details at any time if it considers in its sole discretion this is appropriate: (a) to comply with the law; (b) to enforce this Agreement; (c) for fraud protection and credit risk reduction; (d) for crime prevention or detection purposes; (e) to protect the safety of any person at the Facility, (f) if True Vine Storage considers the security of any unit at the Facility or its contents may otherwise be put at risk. Also, if True Vine Storage sells or buys any business or assets, it may disclose Data and account details to the prospective seller or buyer of such business or assets or if substantially all of True Vine Storage’s assets are acquired by a third party, Data and account details will be one of the transferred assets. Individuals have the right to request a copy of the information that True Vine Storage holds on them and requests should be emailed or sent to the addresses on the cover sheet. A small charge may be made for this service.

33. If Storer agrees, True Vine Storage will use Data for marketing and like purposes, including to provide Storer with information on products or services provided by True Vine Storage and/or its business partners in response to requests from Storer or if True Vine Storage believes they may be of interest. Storer’s choice with regard to the relevant use of Data is indicated in the cover sheet.

NOTICE:

34. Notices to be given by True Vine Storage or Storer must be in writing and must either be delivered by hand or sent by pre-paid post. True Vine Storage may also give Notice to Storer by SMS or email if Storer has elected to receive correspondence this way. Notices shall be deemed received at the time of delivery by hand, one hour after sending by email or SMS or 48 hours after posting. Notices from True Vine Storage to Storer will be sent to the address on the cover sheet or the most recent address in England notified to True Vine Storage. In the event of not being able to contact the Storer at the last notified address or other contact including SMS or email, Notice is deemed to have been given to Storer if True Vine Storage serves that Notice on the ACP as identified on the front of this Agreement at the last notified address or other contact including SMS or email of the ACP. Any notice from Storer must be sent to True Vine Storage at the address on the cover sheet. In the event that there is more than one Storer, Notice to or by any single Storer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement.

TERMINATION:

35. Either party may terminate this Agreement by giving the other party Notice of the Termination Date in accordance with the period indicated on the cover sheet ending on any Due Date. In the event of illegal or environmentally harmful activities on the part of the Storer or a breach of this Agreement (which, if it can be put right, Storer has failed to put right within 14 days of notice from True Vine Storage to do so), True Vine Storage may terminate the Agreement immediately by Notice. True Vine Storage is entitled to retain from the Storer the Deposit, or make a charge for, apportioned Storage Fees if less than the requisite Notice is given by Storer. Storer must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the satisfaction of True Vine Storage. In the event that Goods and/or refuse are left in the Unit after the Termination Date, Conditions 6 and 19 will apply. Storer must pay any outstanding Storage Fees and any expenses on default or any other moneys owed to True Vine Storage up to the Termination Date, or Conditions 5 to 9 may apply. Any calculation of the outstanding fees will be by True Vine Storage. If True Vine Storage enters the Unit for any reason and there are no Goods stored in it, True Vine Storage may terminate the Agreement without giving prior Notice but will send Notice to Storer within 7 days.

36. Storer agrees to examine the Goods carefully on removal from the Unit and must notify True Vine Storage of any loss or damage to the Goods as soon as is reasonably possible after doing so.

37. Liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility under this Agreement continues to run beyond the termination of this Agreement.

GENERAL:

38. True Vine Storage may vary the Storage Fee or other terms of this Agreement and add new terms and conditions as long as such modifications are notified to Storer in writing including by email or SMS. The modified terms will take effect on the first Due Date occurring not less than 28 days after the date of True Vine Storage’s notice. Storer may terminate without charge before the change takes effect by giving notice in accordance with Condition 35. Otherwise, Storer’s continued use of the Unit will be considered as acceptance of and agreement to the amended terms.

39. Storer acknowledges and agrees that :(a) the terms of this document constitute the whole contract with True Vine Storage and, in entering this contract, Storer relies upon no representations, oral or otherwise, other than those contained in this Agreement; (b) it has raised all queries relevant to its decision to enter this Agreement with True Vine Storage and True Vine Storage has, prior to the Storer entering into this Agreement, answered all such queries to the satisfaction of Storer; (c) any matters resulting from such queries have, to the extent required by Storer and agreed to by True Vine Storage, been reduced to writing and incorporated into the terms of this Agreement; (d) if True Vine Storage decides not to exercise or enforce any right that it has against Storer at a particular time, then this does not prevent True Vine Storage from later deciding to exercise or enfoce that right unless True Vine Storage tells Storer in writing that True Vine Storage has waived or given up its ability to do so; (e) it is not intended that anyone other than Storer and True Vine Storage will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (f) if any court or competent authority decides that any of the provisions in this Agreement are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law; (g) Storer may not assign or transfer any of its rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; and (h) where Storer consists of two or more persons each person takes on the obligations under this Agreement separately.

40. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must endeavour to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other than True Vine Storage emergency interlocutory relief that it has first offered to submit the dispute to mediation.

True Vine Storage & Rentals Ltd – POSTAL COLLECTION SERVICE
TERMS & CONDITIONS OF AGREEMENT
Subject to the customer (“the Customer”) observing the Terms and Conditions set out below, True Vine Storage & Rentals Ltd. (“the Company”) agrees to provide a Postal Collection Service (“the Service”) to the Customer for the term (“the Term”) at the premises (“the Premises”) specified in the Postal Collection Service Agreement (“the Agreement”) upon receipt of the payment (“the Payment”).
1. The Postal collection service provided by the Company will consist of the following services:
1.1 The Company will provide the Customer with a physical locker located in a secured unit at the Premises for which the Customer will pay the agreed Costs.
1.2 The Company will provide the Customer with a door entry access code, a combination code to the padlock that secure the unit where the lockers are kept and a set of key/ keys to the locker for which the Customer will pay a £20 Key Deposit Fee, refundable on return of the key promptly at the end of the Term.
1.3 The Company will receive on the Customer’s behalf items of special, registered or recorded delivery mail provided that, if the Customer refuses to accept any such item, the Customer will pay any costs or fees associated with its refusal or return.
1.4. Registered post and small or large parcels delivery time is Monday to Friday, 9 a.m. to 5 p.m.
1.5. Customers can collect the mail/parcels received only during the opening times for collection as specified in the Agreement
2.
2.1 Payment for the Service (“the Payment”) is payable in full in advance for every 4 weeks. The Customer and the Company may terminate the Agreement by serving a 30 days’ notice. There will be no refunds for early termination by the Customer. The Postal Collection Service may not be transferred to any other Mail Boxes etc. or location.
2.2. The Company reserves the right to review the fees after every 12 months.
3. The Company may in its absolute discretion refuse to accept delivery of any item for any reason, including, without limitation, that
3.1. any Payment is outstanding; or
3.2. in the Company’s opinion, delivery of the item is in breach of Condition 7; or
3.3. any item received is addressed to an individual not listed as a mailing name within the Agreement; or
4. If the Customer breaches any of these Terms and Conditions, the Company may terminate the Mailbox Service forthwith. The Customer following termination hereby authorises the Company at the Company’s absolute discretion either to retain, or destroy any existing items of mail addressed to the Customer or any items on the Premises which are the property of the Customer, or to return them to the sender.
5. If the Customer fails to make any Payment, Customer’s access to physical locker will be denied and the items will not be released until full payment of fees and/or charges has been received. The Company will refuse any mail/parcel received after the expiry of the existing agreement.
6. If any Payments or other sums are outstanding to the Company, the Company shall have a lien over all uncollected items until such Payments are duly made.
7. The Customer undertakes:
7.1. not to use the Service for any purpose which in the Company’s considered opinion may be deemed to be illegal or antisocial and if it does so it acknowledges that the Company may report the same to any relevant authority; and
7.2. not to send or deliver or permit to be sent or delivered to the Premises any illegal, defamatory, obscene, dangerous or bulky object or material.
7.3. not to store in the unit or in the locker any other personal objects or goods
8. If the Customer is in breach of condition 7 of these Terms and Conditions, then the Company may terminate the Agreement with immediate effect. In this instance there will be no refund of the Deposit.
9. The Customer authorises the Company and any of its representatives to sign at their discretion on the Customer’s behalf for any deliveries addressed to the Customer during the times stated in 1.4.
10. Two other family members whom names are specified in the Agreement can receive mail/small parcels using the same locker. The Locker cannot be shared by any other third party.
11. If the Customer fails to return the key/keys to the Company on termination of this Agreement, the Customer will forfeit the Key Deposit Fee referred to in 1.2 above. The customer will pay a £20 Key Replacement Fee if a new key is required.
12. The Customer will indemnify the Company against any expense, liability, loss, claim or proceedings incurred by the Company arising from use by the Customer of the Postal Collection Service, except to the extent that the same is caused by the negligence of the Company.
13. The Customer will check regularly the locker. The Company has no obligation to open and read mail or tell who it is from or to notify the Customer when any mail or parcel is received.
14. In order to prevent lockers’ overload, where the Customer utilises the Postal Collection Service for the regular receipt of parcels or significant volumes of mail which exceed the capacity of the mailbox allocated the Company reserve the right to give a 7 days’ notice for the Customer to collect the received mail/parcels. If the Customer fails to remove the items within 7 days’ of notice to that effect being given (“the Notice Date”) an additional storage fee will be applied for any new mail/parcels delivered at the discretion of the Company.
15.
15.1. Mail and small parcels must be able to feet into the locker provided.
15.2. Mail Locker dimensions is: 155x290x420 mm (HxWxD)
15.3. Small parcels Locker dimensions is: 375x230x345 mm (HxWxD)
15.4. Large parcels received by a Customer that have opted for a large parcel service will be priced separately on size and weight basis and will be subject to an additional fee after 2 days of the item/s have been a received at the site for an additional daily storage charge.
15.5. Large parcels mean parcels that exceed small parcel locker capacity.
16. The Service is not to be used for the storage or delivery of items of value. The Company has no knowledge of the value of any item of mail and will not accept notification of value.
17. The Company shall not be liable for any indirect or consequential loss, including loss of profit, nor for any liabilities, costs, claims, demands or expenses arising from any event beyond its control.
18. The Company is not responsible for any item that have been delivered damaged or missing
18.1 In order to activate the Service the Customer is required to provide:
a) Personal details required in the Agreement
b) a valid form of identification(ID)
18.2. The Company may at its sole discretion refuse to offer the Mailbox Service to a minor.
19. It is the responsibility of the Customer to notify the Company of any change in address or contact details, or any change to named recipients of mail in writing, during the period of the Agreement.

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